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Hi we presented my problem at the start of July 2020. Then I forwarded the grievance into the economic ombudsman

Hi we presented my problem at the start of July 2020. Then I forwarded the grievance into the economic ombudsman

at the beginning of September (it hasn’t been found yet). We had 23 loans between 2007 and 2010, spending simply over ВЈ8000 interest. Every loan we refinanced at half the total amount. At points we had 2/3loans at once. During this period I happened to be a stay in the home moms and dad child that is receiving credits and youngster advantage. This week we received a last reaction to state that most loans had been affordable when I had money of ВЈ450 each week by having a disposable Of ВЈ325. This is certainly untrue and I also sent in evidence of earnings to exhibit that I really had money of ВЈ95 per increasing to ВЈ200 in 2010/11 week. I asked for proof the earnings they’d utilized however they are refusing to produce it. I inquired for some other person to check out my claim but I happened to be told that the forms had been signed by me consequently don’t have a claim.

could i insist that my claim is looked over by another handler?

Sara (Debt Camel) says

Simply deliver this towards the Ombudsman now. I do believe you’re simply wasting your time and time hoping to get them to consider it once again.

Thank you for the answer. we delivered it into the ombudsman from the beginning of September but We haven’t heard such a thing i’m not sure how long it takes to hear back from them.

Julie Berry claims

For what it is beneficial took the ombudsman four months for you to definitely select up my situation, and it’s simply completing now, getting my cheque within the next 2 weeks to make certain that can provide a sense of the type of time scale at present, or timescale for me at the very least anyhow.

Brilliant, many thanks

Finally some news that is good Morses have agreed with FOS and my cheque should always be beside me within four weeks. Just require Provident to out get their fingers now as my due date passed weeks hence. Many thanks to everybody on right here for the advice and help. All the best together with your claims, it is well well worth the wait that is long.

Hi, the length of time will be the fos taking to select instances up at this time? I’ve situation with morses and loans in the home, both have guide numbers but simply wondered exactly exactly exactly what time scales you will find? Thank you

Hi all. Approaching the due date of 2 months this Friday when it comes to 8 weeks from issue focus on Provident.

I received a duplicate of most my loans on October 9th and within the couple that is last of have attempted to contact both Neil and my assigned handler April with no response. I’ve required a change and once more absolutely absolutely nothing. Regarding the phone they claimed they have been working through a backlog of complaints in date purchase (this in my experience claims every issue is dealing with FOS phase and costing them ВЈ550 every time perhaps not just a great business design to manage complaints) Has anyone had the oppertunity to have such a thing done in the 2 months? I will be a good guy and desired to cope with Provident straight and happy to just simply simply take a fair offer from their store however it simply appears impractical to provide them with the possibility personally i think is reasonable and merely.

Sara (Financial Obligation Camel) says

Anecdotally they’ve HUGE volumes of complaints and have nown’t staffed up to manage them. We suggest you send to FOS at 8 months as provident tend to be making extremely bad provides, therefore better to get within the FOS queue.

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